FAQs

We’ve compiled a list of frequently asked questions to help you find the information you’re looking for quickly. Our FAQs cover a range of topics to assist you. If you still need help, feel free to contact us directly.

Perfume related

What types of perfumes do you offer?

We offer an extensive collection of inspired designer perfumes in 35% concentration, ensuring exceptional durability and lasting fragrance.

How can I find my fragrance?

To find your perfect fragrance, consider your personal preferences and the types of scents you enjoy. We offer scent profiles and descriptions on our website to help guide you.

Are your perfumes tested on animals?

We are committed to cruelty-free practices and do not test our products on animals. Our fragrances are ethically produced and tested for quality and safety in compliance with industry standards.

How should I store my perfume to ensure it lasts longer?

Store your perfume in a cool, dry place away from direct sunlight and heat. Keep the bottle tightly closed to prevent oxidation and preserve the fragrance’s quality.

Are your perfumes suitable for sensitive skin?

We recommend performing a patch test if you have sensitive skin or allergies before use. Consult with a dermatologist if you have specific concerns.

What if my perfume arrives damaged or broken?

If your perfume arrives damaged or broken, please contact our customer service team immediately by email or Whatsapp with your order number and photos of the damage. We will assist you with a replacement or refund.

Can I purchase gift sets?

Yes, we offer a selection of gift sets for all our fragrances. Explore our bundle deals to discover a range of options and find the perfect combination.

How can I get in touch with customer service?

You can reach our customer service team via email or Whatsapp. Our team will assist with any questions or concerns promptly.

Do you have any special promotions or discounts?

We periodically offer special promotions, discounts, and seasonal sales. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

Shipping and Returns related

What are the shipping costs?

We want you to have the best experience possible and you will be glad to know that we offer free shipping for all orders.

How long does shipping take?

Our standard shipping method typically takes up to 3 business days by domestic courier or in-house delivery services.

Can I track my order?

Yes, once your order has been shipped, you will receive a confirmation email with a tracking link. Simply click on the link to track your order.

What should I do if my order is lost or damaged during shipping?

If your order is lost or damaged, please contact our customer service team by email or Whatsapp with your order number and a description of the issue. We will assist you with a resolution.

How do I update my shipping address?

If you need to update your shipping address, please contact our customer service team as soon as possible. Changes can only be made before the order has been shipped.

What happens if I’m not home when my package arrives?

If you’re not home, the delivery carrier may leave a notice with instructions for rescheduling the delivery or opting for contactless delivery, where the package will be left at your doorstep.

What is your return policy?

We accept returns for most items within 14 days of receipt. Items must be unused, in their original packaging, and in the same condition as when received. Please refer to our return policy for detailed information.

How do I return an item?

  1. Contact Us: Email or Whatsapp us to request a return.
  2. Prepare Your Return: Pack the item securely in its original packaging. Include your order number and a copy of the receipt.
  3. Ship Your Return: Send the package to 203 Henderson Industrial Park Wing A, #04-03, Singapore 159546. You are responsible for return shipping costs unless the return is due to a defective or incorrect item.

Are there any items that cannot be returned?

Certain items are marked as final sale and are not eligible for returns or exchanges. Please check the product details for more information. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

How long does it take to process a return?

Once we receive your return, we will process your refund within 10 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.

What if I received a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately by email or Whatsapp with your order number and a description of the issue. We will work to resolve the issue promptly.

Do I have to pay for return shipping?

Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product. In such cases, we will cover the return shipping costs.

Loyalty Rewards related

How can I check my points balance?

You can check your points balance by clicking the gift icon at the bottom of the page. From there, you'll be able to view your balance and redeem points for discounts.

Do my points expire?

Your points will never expire with us! You can accumulate and use them on future purchases whenever you're ready.

Can I combine rewards with other promotions?

Certain promotions and rewards may not be combined. Check the terms and conditions for specific details.

What should I do if I encounter issues with my account?

Please contact our customer service team for assistance.