Shipping Policy
Processing Time
We strive to process and ship all orders immediately after payment has been confirmed. During peak seasons, processing times may be slightly longer.
Shipping Methods and Costs
We want you to have the best experience possible and you will be glad to know that we offer free shipping for all orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number.
Shipping Issues
If you experience any issues with your shipment, please contact our customer service team by clicking Contact Us or Whatsapp. We will assist you with tracking, lost packages, or other shipping-related concerns.
Return Policy
Return Eligibility
We accept returns for most items within 14 days of receipt. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
How to Return
- Contact Us: Email or Whatsapp us to request a return.
- Prepare Your Return: Pack the item securely in its original packaging. Include your order number and a copy of the receipt.
- Ship Your Return: Send the package to 203 Henderson Industrial Park Wing A, #04-03, Singapore 159546. You are responsible for return shipping costs unless the return is due to a defective or incorrect item.
Refunds
Once we receive and inspect your return, we will process your refund within 10 business days. Refunds will be issued to the original payment method. Please note that shipping charges are non-refundable.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order.
Final Sale Items
Certain items are marked as final sale and are not eligible for returns or exchanges. Please check the product details for more information.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately by email or Whatsapp with your order number and a description of the issue. We will work to resolve the issue promptly.